This Privacy Statement explains how Premier Physiotherapy www.premierphysiotherapy.ie will process your personal and health information in accordance with the General Data Protection Regulation (GDPR) (2016) which comes into effect in May 2018 replacing the existing data protection framework under the EU Data Protection Directive. Premier Physiotherapy are registered with the Data Protection Commissioner (DPC) Registration Number 15602/A as data controllers.
WHAT TYPE OF DATA IS COLLECTED?
Personal Data: This is data that can be used to identify or contact you and may include your name, address, date of birth, telephone number and email address. Such information is only collected from you if you voluntarily submit it to us.
Sensitive Personal Data: This is data relating to health which is collected for the purposes of clinical assessment, treatment, programme provision or advice and is necessary to collect in order to provide our services.
WHAT IS MY DATA BEING USED FOR?
When you contact Premier Physiotherapy to avail of any of our services including but not limited to;
• Physiotherapy – Premier Physiotherapy www.premierphysiotherapy.ie
• Running Analysis – Running Solutions www.runningsolutions.ie
You will be required to provide either by phone or electronic means, a name, address, date of birth, telephone number and email address. The information you have provided will be used by Premier Physiotherapy to;
• identify you
• provide you with the service you have requested
• create your medical file and appointment booking
• send text reminders of your appointments and email your programmes
• contact you in the case of a data breach
• provide you with advice dependant on the information you have given
• seek feedback for services delivered for ongoing service improvements
• perform a clinical assessment and provide you with appropriate treatment, programmes or advice
As all Premier Physiotherapy employees avail of the same diary booking system your diary bookings and service type will be visible to essential Premier Physiotherapy personnel. Premier Physiotherapy will not share your personal information with any other third party without your consent unless required to do so by law.
WHAT HAPPENS TO MY DATA?
All of your personal and health data is stored securely either in locked filing cabinets, under supervision (if paper records), or offsite and in electronic format on a patient management system. All electronic communications are hosted within platforms which are password protected. Premier Physiotherapy has adequate measures in place to ensure that your information is held securely, within the EU.
WHO HAS ACCESS TO MY DATA?
Access is restricted to relevant team members who are bound by their professional ethics and/or confidentiality agreements.
HOW LONG IS MY DATA HELD FOR?
Your data will be held by Premier Physiotherapy as long as is legally required. In the case of healthcare records we retain records for a minimum of seven years from the date of last treatment. In the case of children’s records, the period of seven years begins from the time they reach the age of 18.
After that time period your data will be securely deleted as per our data destruction policy.
WHAT ARE MY RIGHTS?
You have a right to request personal or sensitive personal data about yourself at any time in writing. You have the right to correct the same if it is incomplete or misleading. Any request will be responded to, by us within 30 days. You can withdraw your consent regarding processing of your data at any time; or should you wish to review our Data Protection Policy; or should you have any questions about your data – please contact us on firstname.lastname@example.org
USE OF PREMIER PHYSIOTHERAPY WEBSITES
Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises of information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our websites.
Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by using cookies which are stored as mentioned above on the user’s computer, This information is used to create reports about use of our website. Google will store this information.
We take our security responsibilities seriously taking all reasonable steps, including appropriate technical and organisational measures to protect your data. We review our security measures regularly.
25 May 2018